Shipping & Returns Policy
Shipping &
Logistics
- Fulfillment
Time: In-stock orders typically ship within 24–48 hours
(excluding weekends and holidays).
- Carrier
& Rates: We primarily ship via UPS. Shipping costs are
calculated based on current carrier rates, package weight, dimensions, and
destination.
- Residential
Delivery: Please note that shipments to residential addresses are
subject to carrier-mandated surcharges (minimum $3.18 per delivery).
- F.O.B.
Origin: All orders ship from our facility in Greenville, TX.
Military Outdoor Clothing, Inc. is not responsible for the package once it
has been handed over to the carrier.
- Backorders:
If an item is out of stock, we will contact you to arrange a partial
shipment, a backorder, or a full refund.
Missing or Damaged
Shipments
- Immediate
Inspection: Upon receiving your goods, please inspect them
immediately.
- Reporting
Window: Claims for damaged, incorrect, or missing items must be
reported within 3 business days of delivery.
- Lost
in Transit: If your wholesale shipment has not arrived within 7–10
business days, please contact us immediately so we can initiate a
carrier trace.
Returns &
Restocking
- Return
Window: All wholesale returns must be initiated within 21 days
of the original ship date.
- Condition
Requirement: To be eligible for a return, merchandise must be in
original, "New" condition with all factory tags and packaging
intact.
- Restocking
Fee: Returns showing signs of shelf-wear or alteration are subject to
a 25% restocking fee.
- Non-Returnable
Items (Final Sale): * Military Surplus & Used items (Sold
"As-Is")
- Food
and Perishable products
How to Process a
Return
- Request
an RA Number: We cannot accept returns without a Return
Authorization (RA) Number. Please contact your account representative
to request one.
- Labeling:
The RA number must be clearly marked on a copy of the original invoice and
included inside the return shipment.
- Return
Shipping: The purchaser is responsible for all return freight charges.
We strongly recommend insuring your shipment, as MOC is not
responsible for returns lost or damaged during transit back to us.
Contact Our Support Team
If you have questions regarding your shipment or need to
request an RA number, our team is available Monday – Friday | 8:00 a.m. –
5:00 p.m. CST.
- Phone:
1-800-662-6430
- Email:
[email protected]
